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All Products purchased from the Website shall be delivered to the User by kicaactive.com through a logistics partner or by the KICA themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. In case of cash on delivery (“COD”) orders a nominal fee may be charged on all COD orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped. The logistics partner supported by kicaactive.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective KICA reserves the right to cancel the order(s) at its discretion. An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to inter alia: Return/size exchange should be initiated within 7-10 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.
All Products purchased from the Website shall be delivered to the User by kicaactive.com through a logistics partner or by the KICA themselves. All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy. However no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time. In case of returns: Return/size exchange should be initiated within 7-10 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. Products including any damage or loss caused to the Products. Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details in writing) or, the refund will be credited to the wallet linked to his/her User account on the Website. Estimated amount of time frame in which a customer will be credited the refund is 7-10 days depending on the card issued or the bank. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
Customer is eligible to raise a cancellation request within 7-10 days from order placed. In case of requests for order cancellations, KICA reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. KICA has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by KICA and accept KICA’s decision regarding the cancellation.