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All Products purchased from the Website shall be delivered to the User by kicaactive.com through a logistics partner or by the KICA themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. In case of cash on delivery (“COD”) orders a nominal fee may be charged on all COD orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped. The logistics partner supported by kicaactive.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective KICA reserves the right to cancel the order(s) at its discretion. An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to inter alia: Return/size exchange should be initiated within 7-10 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.